Data is only useful if you can understand the story it tells. The Ring.io Stats dashboard gives Admins a high-level view of dialing health while allowing for granular deep dives into individual agent performance. This guide breaks down every graph available to you and how to use them to increase connection rates.
Ai Assistant, Filtering and Customizing your view:
The control bar in the top right hand side of the Stats view allows you to use an AI assistant, filter the data you'll be seeing, and compare charts to get some additional insights:
-User or Admin toggle:
This will show your personal stats view or give the admins a top down view of what's been going on with their reps for a certain period of time.
-AI Assistant (Stars Icon):
Request charts, ask questions and get more information about performance metrics for you or your team.
-Time Grouping (Gear Icon):
Filter the information you're seeing by specific time ranges, from day to hour over weeks, months or even custom time periods.
Comparing periods will give you some additional information and trends at the top of the graphs you'll be seeing. Here's an example of the graph below with comparing periods enabled.
High-Level Performance Stats:
1. Connection Performance Report:
This graph answers the question: Are we actually reaching people?
Dials: The raw volume of outbound attempts.
Connected % (Green Line): The percentage of calls that successfully connected to a machine or human.
Human % (Blue Line): The "Gold Metric." This tracks how many calls were answered by an actual human being rather than a machine.
2. Interactions Made vs. Received:
Understanding the balance between your outbound hustle and inbound demand.
Interactions Made: Proves your team is active across all channels and shows their outbound SMS effort.
Interactions Received: Tracks inbound traffic across calls and SMS's.
Pro Tip: Look for spikes in the red line (Calls Received). If you see a spike on Tuesdays at 2 PM, ensure you have full staff coverage during that window to prevent missed opportunities.
Call Outcomes & Quality:
3. Calls by Outcome & Talk Time
It’s not enough to make calls; you need to know what happened on them. This chart overlays the volume of calls with the total duration of conversations.
The Bars (Outcomes): Quickly visualize if your day was dominated by "Voicemails" (dark blue) or actual "Talked" events (light blue).
The Line (Time Talked): Gives you a good idea of the volume of calls compared to how long the calls were.
Pro Tip: If you see a day with very few "Talked" bars but the "Time Talked" line is high, it means your team had fewer conversations, but they were high-quality, long-duration calls.
4. Efficiency Report and Calls by Disposition
-The efficiency report gives you an overview of the SMS conversations that your reps have been having where there has been a conversation back and forth with a prospect.
-While Outcomes are system-generated (e.g., Voicemail), Dispositions are the custom tags your agents select (e.g., "Demo Scheduled," "Not Interested").
Why this matters: This reveals the result of the human interaction.
It's a good idea to keep an eye on the "Calls without disposition" bar. If this is high, your agents are forgetting to tag their calls, which messes up your CRM data.
The User Statistics Table (admin's only):
The bottom section of the Stats page is your all in one "leaderboard". This table allows you to compare agents side-by-side on key KPIs.
Key Metrics Defined:
Dials Made: Total outbound attempts.
Human Answered: The raw number of potential customers reached.
Connected % vs. Human %:
Calls > 1 min: This is a crucial quality metric. A call lasting longer than a minute usually indicates a pitch was made or a problem was solved.
Missed: The call rang, but the specific agent didn't pick up.
Abandoned: The caller hung up before anyone could answer.
Pro Tips for Managers: You're able to customize the columns that you'd like to see, and change the order by clicking on the gear icon in the top right hand side of the User Statistics Table. You can also download this data as a CSV file by clicking on the download button next to the gear icon.