What is the Ring.io Power Dialer?
The Ring.io power dialer is a form of technology that automates the process of placing outbound phone calls from a list of numbers. As soon as an agent is completed with a call, the power dialer will dial the next contact on the list.
The power dialer is a tool to help reduce the amount and manual work and increase outbound call productivity. Adding a list of contacts to a power dialer session is easy only takes a few clicks!
The Ring.io power dialer offers the ability to:
What modules can Ring.io dial out of from a CRM?
How to add contacts to a Power Dialer
1. Log in to your CRM > Navigate to a module in the CRM > Right click on the list view > click Add contacts to Power Dialer > Ring.io launches a new Power Dialer window showing the list of numbers added.
Starting a Power Dialer Session
To start a power dialing session, click Start Session > Ring.io will call your Web Phone, click Accept to start dialing.
Pausing, Resuming and Stopping a Power Dialer Session
The Ring.io power dialer offers the ability to pause, resume and stop a power dialing sessions for any reason.
To pause a power dialer session, click the Pause button. To resume the power dialer session click Resume Session. To stop a power dialer session, click the Stop button.
Skipping a call
To skip a contact on the list, click Next Call.
Adjusting Power Dialer Settings
The Ring.io Auto progress feature will automatically dial the next contact on the list as soon as an agent is completed with a call. Toggle Auto progress to the ON position to enable this feature. To disable this feature, toggle Auto Progress to the OFF position.
The Snooze time between calls can be adjusted from 0 to 60 seconds. To adjust the time, slide the bar. Snooze time can only be adjusted when Auto progress is enabled.
Deleting and Flushing contacts from the Power Dialer List
To delete an individual contact from the power dialer list, click the X button under the Delete column.
To flush the power dialer list, click Flush List.
Customizing the display columns
To customize the display columns in the Power Dialer, click Customize Columns. Use the Ring.io contact enrichments to configure the custom fields to display in a power dialer session.