What is a voicemail drop?
A voicemail drop is a pre-recorded message you leave on a contact's voicemail with one click. Instead of speaking the same message on every unanswered call, you pick your recording and move on to the next call.
If you make 150 calls a day and 100 of them reach voicemail, speaking a 20–30 second message each time can take up to 50 minutes. Voicemail drops give that time back and make sure every prospect hears the same polished message.
Before you start
Voicemail drops are now created and managed in the Ring.io app, not in the Web Phone settings. Once saved, they're ready to use from the Web Phone and the Power Dialer.
You can create a voicemail drop in one of three ways:
Upload a recording – use an audio file you already have.
Record a voicemail – Ring.io calls you and you record your message by phone.
Create AI voicemail – generate a personalized recording with AI (coming soon).
Uploaded files can be MP3, WAV, M4A, AAC, OGG or WebM, up to 20 MB. This guide walks through the upload method.
Step 1: Open Voicemail Drops
In the Ring.io app, hover over the templates icon (the stack of books) in the left sidebar, then click Voicemail Drops.
The same menu also holds your Email Templates, SMS / MMS Templates and Call Scripts.
Step 2: Create a new voicemail drop
On the Voicemail Drops page, click + New voicemail drop in the top-right corner.
In the Create a voicemail drop window, choose how you want to add your message:
Upload a recording – pick an audio file from your computer.
Record a voicemail – Ring.io calls you so you can record a message live.
Create AI voicemail – Generates a personalized voicemail recording using AI
For this guide, select Upload a recording.
Step 3: Upload your recording
In the Upload voicemail drop window:
Under Name, enter a short name your team will recognize (for example, Follow-up – Demo Request).
Under Audio recording, drag your file into the box or click it to browse. Use an MP3, WAV, M4A, AAC, OGG or WebM file up to 20 MB.
Check that the right file is showing. To swap it, click Change.
Click Upload recording.
Ring.io prepares the file so it's ready to use in the Web Phone and Power Dialer.
Step 4: Check your new voicemail drop
Your voicemail drop now appears in the list on the Voicemail Drops page.
Each row shows:
Name – the name you gave the drop.
Type – how it was created, such as Pre-recorded for an uploaded file.
Voice – the length of the audio.
Owner – who created it.
Click the play button on the right to listen to your recording before you use it. Click the ⋯ menu for more options for that drop.
Leave a voicemail drop during a call
When your call reaches the contact's voicemail, you can leave your recording from the Ring.io Web Phone in two clicks.
Wait for the voicemail beep.
Click the arrow next to VM Drop.
Select the voicemail drop you want to leave.
Ring.io plays your recording into the contact's voicemail and disconnects you from the call, so you can move straight on to your next call.
Note: Without Automatic Voicemail Detection, select your drop only after the beep. With it turned on, Ring.io waits for the beep for you.
Leave a personalized voicemail drop
To make a drop feel more personal, wait for the beep, say the contact's name (for example, "Hi James"), then select your voicemail drop. This works best when the recording itself doesn't open with a name, so it carries on naturally from your greeting.
Tips for better voicemail drops
Keep it short. Aim for 20–30 seconds. Say who you are, why you're calling and how to reach you.
Use clear names. Names like Cold Call – Intro or Follow-up – Pricing help you pick the right drop quickly mid-call.
Create a few versions. Keep separate drops for first touches, follow-ups and different campaigns.
Preview before you use it. Play the recording on the Voicemail Drops page to check sound quality and volume.
Pair it with Automatic Voicemail Detection. You skip listening to greetings and waiting for the beep, saving even more time per call.