The Ring.io iPhone app allows an easy way for you to take Ring.io’s features and tools on the go.
The Ring.io iPhone app can be installed on iOS devices running iOS 15 or later.
Installing the Ring.io iPhone App
Signing in to the Ring.io iPhone App
Enter in the email address and password, tap Sign In. If you don't have a Ring.io account, contact your Ring.io administrator or the Ring.io support team at firstname.lastname@example.org.
Placing calls from the Ring.io iPhone App
To place a call, tap the Blue keypad icon and enter the contact phone number, then tap the Phone icon to start dialing.
To place a call from Recent calls, tap Recents. Select the number or contact to start dialing.
To receive calls to the Ring.io mobile app, confirm the Receive Calls At is set to the Mobile app in the Ring.io admin portal or the Ring.io Web Phone. To learn more about call forwarding configuration, click here.
To receive a call, tap the Blue Check icon if your iOS device is active (left) or swipe the Slide to Answer if your iOS device is locked (right).
To place an inbound call on hold, tap the Hold button.
Placing calls from a CRM
From a CRM Ring.io offers two ways to place a call.
Copy Phone Field: In the CRM long press the phone number. Tap Copy > choose the Ring.io mobile app (the phone number will auto populate) > press the Phone icon to start dialing.
Share to App: In the CRM tap the Share button > select Call with Ringio.
Copy Phone Field
Share to App/Click to Call
Calling from Hubspot
Calling from Zoho
Calling from Pipedrive
Calling from Salesforce
Placing calls from an address book
From the address book, select the contact > long press the number > select Ring.io.
Placing calls from an email client and web browser
Supported browsers and platforms:
Apple Mail and Gmail
Safari and Chrome
To place a call from Apple Mail, long press the number > select Ring.io from the list.
To place a call from Gmail, highlight the number > tap Share > select Call with Ringio.
To place a call from Safari, long press the contact number > select the Ring.io app from the list.
To place a call from Chrome, highlight the number > tap Share > select Call with Ringio.
Leaving a Voicemail Drop
The Ring.io voicemail drop feature allows for you to leave a pre-recorded voicemail into someone’s voicemail inbox. To leave a Voicemail Drop, click the Voicemail icon, wait for the voicemail beep to play and select the Voicemail Drop file to leave. To learn how to record your voicemail drop recording, click here.
While on a call
Mute and unmute a call
Choose an audio destination (speaker or Bluetooth device)
Muting and Unmuting a call: Swipe up from the bottom of the screen > Tap the Mute and Unmute button.
Choose an audio destination: Swipe up from the bottom of the screen > Choose between the Speaker or a Bluetooth device.
Transferring a Call
To transfer a live call, swipe up from the bottom of the screen > click the Arrow > select where you would like the call to be transferred to from the following options:
To a Department
To a User
To an External Number
Logging Post Call Notes and Disposition
Enter post call notes and select the disposition (if applicable), click Save. If a note or disposition is not needed for the call, click the Cancel button.
Listening to Voicemail
To listen to voicemail, click the Recents icon. Tap Play to listen to the message, press Pause to pause the message.
Viewing Call History
To view recent calls, tap the Recents icon. Scroll up or down to view all recent calls.
Setting Outbound Caller ID
Use the Caller ID field to select the outbound caller ID number. This can be a Ring.io company, personal number or by using the Ring.io custom caller ID feature.
To access the Ring.io settings, tap the Settings icon. User's can perform the following in the Settings page.
To receive inbound calls, tap the toggle to the ‘ON’ position.
To sign out of the app, tap Sign Out
Share your Feedback with Ring.io
Tell us what you love about our app, or what we could be doing better. One of our goals is to make sure we are providing a competitive product for all of our users. If there is feedback you want to share with our team, please send an email to email@example.com