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Dialer Compliance with TCPA
Sam Aparicio avatar
Written by Sam Aparicio
Updated over a week ago

In July 2015, the Federal Communications Commission issued a Declaratory Ruling clarifying how they would consider whether a marketer complies with the TCPA law when making calls.

This is the summary for non-lawyers prepared by a non-lawyer.

Acceptable dialing:

  • System must dial one person at a time, and not more

  • System must not allow a user to abandon more than 3% of the calls

  • System must handle busy, disconnected or no answer calls with brief intervention from the agent

  • The agent is actively involved before initiating every call

Not acceptable:

  • Triple line dialing

  • Predictive dialing

  • Dialers that hang up on answered calls

  • Any dialing platform that can dial thousands of numbers quickly's List Dialer is not an auto-dialer and is designed to comply with the FCC TCPA ruling.

For more details on the ruling, you can refer to this excellent summary prepared by the law firm Allen, Mitchel & Allen.

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