Managing Your Account

48 articles in this collection
Written by Irene Phelps and Stan

Auto Attendant or IVR

Auto-attendant or IVR?

Written by Stan
Updated over a week ago

Auto Attendant Greeting and Routing

Configuring Auto-attendant Greeting and Routing

Written by Stan
Updated over a week ago

IVR Greeting and Routing

Configuring IVR Greeting and Routing

Written by Stan
Updated over a week ago

Department Routing and Settings

Department and User Call Routing Options

Learn more about the call routing options and see which one works best for your team.

Written by Stan
Updated over a week ago

Adding Departments

Learn how to add departments

Written by Stan
Updated over a week ago

Audio Settings for a Department

Written by Stan
Updated over a week ago

Call Queueing

Written by Stan
Updated over a week ago

Enabling extensions

Written by Stan
Updated over a week ago

Call Routing Algorithm

Call Routing Algorithms

Understand how Call Routing Algorithms can route your calls

Written by Stan
Updated over a week ago

Hold Music

Hold Music for a Ring.io Company Number

Written by Stan
Updated over a week ago

IVR Voice Menus

Written by Stan
Updated over a week ago

Ring.io Audio File Format

Written by Stan
Updated over a week ago

Ring.io Administrators

Assigning a Ring.io Administrator as the Account Owner

Written by Stan
Updated over a week ago

Assigning a company number a unique identifier in the Ring.io Web Phone

Written by Stan
Updated over a week ago

Hiding the visibility of a Ring.io Company Number

Choose which company number to display in the Ring.io Caller ID field

Written by Stan
Updated over a week ago

Checking user(s) in and out through the Ring.io Admin Portal

Written by Stan
Updated over a week ago

Ring.io Click to Call Configuration

Written by Stan
Updated over a week ago

Give users admin rights

Written by Stan
Updated over a week ago

Locating the Ring ID of a call

Written by Stan
Updated over a week ago

Ring.io Users

How to add and modify users

Written by Stan
Updated over a week ago

Deleting user

Written by Stan
Updated over a week ago

Difference between a Ring.io Standard User and Ring.io Administrator

Written by Stan
Updated over a week ago

Account Changes

Enabling STIR/SHAKEN with Ring.io Phone Numbers

Learn how to verify the authenticity of your calls

Written by Stan
Updated over a week ago

Assigning Caller ID/CNAM to your Ring.io Number

Written by Stan
Updated over a week ago

Updating the email address in the Ring.io Admin Portal

Written by Stan
Updated over a week ago

Enriching your calls with custom data from your CRM

Learn more about your callers by using contact enrichments

Written by Stan
Updated over a week ago

Configure Dispositions

Written by Stan
Updated over a week ago

Customization Requests

Written by Stan
Updated over a week ago

Configure Next Actions

Written by Stan
Updated over a week ago

Billing and Payments

How do I subscribe to Ring.io?

Written by Stan
Updated over a week ago

What forms of payment methods does Ring.io accept?

Written by Stan
Updated over a week ago

View Billing, Invoice and Update Your Credit Card

Find out where how to view your subscriptions charges, account history and update out billing details.

Written by Stan
Updated over a week ago

Request to Cancel Your Ring.io Account

Find out what the steps are to cancel your Ring.io account.

Written by Stan
Updated over a week ago

Updating the Credit Card on file

Written by Stan
Updated over a week ago

Cancelling Ring.io Before Your Billing Date

What happens when you cancel your account before your billing date.

Written by Stan
Updated over a week ago

Ring.io Company and Personal Numbers

Update your Ring.io Main Company Phone Number

Written by Stan
Updated over a week ago

The differences between a Ring.io Company and Personal Phone Number

Written by Stan
Updated over a week ago

Adding a Ring.io Company Number

Add and assign a company number to your Ring.io account.

Written by Stan
Updated over a week ago

Adding a Ring.io Personal Number

Written by Stan
Updated over a week ago

Converting a personal number to a company number

Written by Stan
Updated over a week ago

How to delete a personal number

Written by Stan
Updated over a week ago

How to delete a company number

Written by Stan
Updated over a week ago

Email Notifications

Email Notifications

Learn what email notifications Ring.io sends out and how to set them up.

Written by Stan
Updated over a week ago

Blocking a number

Blocking a number

If you need to block call a call from a number we can add it to our block list

Written by Stan
Updated over a week ago

All about Porting Numbers

Porting Phone Numbers

Get the necessary information to port-in your phone number to Ring.io, and port out a number you brought in as part of the service.

Written by Stan
Updated over a week ago

Resetting your Ring.io password

Resetting Your Ring.io Password

Learn how to reset your Ring.io password with a few easy steps.

Written by Stan
Updated over a week ago

Dialer Compliance

Dialer Compliance with TCPA

Written by Irene Phelps
Updated over a week ago

Ring.io SLA

Ring.io 100% Uptime Guarantee

Written by Stan
Updated over a week ago