In case of a system outage, calls to your Ring.io number(s) may need to be bypassed. All inbound calls to your Ring.io number will be routed to an external number/backup number. To configure a backup number follow the steps below.


1. Log in to the Ring.io Admin Portal > click Other Settings.


2. Under Ring.io Emergency Bypass, check Transfer my inbound calls to this Backup Number > Enter an external number where calls need to be routed > Click Save.

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