In case of a system outage, calls to your Ring.io number(s) may need to be bypassed. All inbound calls to your Ring.io number will be routed to an external number/backup number. To configure a backup number follow the steps below.
Learn more about the Ring.io 100% Uptime Guarantee
1. Log in to the Ring.io Admin Portal > click Other Settings.
2. Under Ring.io Emergency Bypass, check Transfer my inbound calls to this Backup Number > Enter an external number where calls need to be routed > Click Save.