Ring.io Text Message Routing

Learn how text messages to Ring.io personal and company phone numbers are routed.

Sam Aparicio avatar
Written by Sam Aparicio
Updated over a week ago

Ring.io Personal Numbers: Inbound text messages to personal numbers are always routed directly to the user's Web Phone. Here is how to access text message history.


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​Ring.io Company Numbers: New inbound text message(s) first touch to a company number are routed to directly the Ring.io account owner/admin. A text message notification will be sent via email if the feature is enabled.
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If a Ring.io user sends a text message to a prospect, our system will always route any inbound text message(s) from the prospect directly to the Ring.io user that sent the initial message. A text message notification will be sent via email if the feature is enabled.

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