Question: I'm experiencing audio issues with the Ring.io Web Phone. Callers cannot hear me or I cannot hear the caller. What is the issue and how can this be resolved?

Answer: The Ring.io team has found that audio issues stem from the users computer not properly detecting the audio device or the audio device being blocked.


Hardware Ring.io supports and recommends

Ring.io recommends using a USB audio device with the Ring.io Web Phone.

Mpow Single-Sided USB Headset with Microphone – MPOW



Hardware Ring.io does not support:

Headsets or headphones that have a 3.5mm connector.

mceclip0.png

If you are experiencing issues with audio using the Ring.io Web Phone, follow the below troubleshooting steps:

1. Verify the audio device has been properly configured in the Ring.io Web Phone.

2. Unplug your USB headset and plug the device into a different USB port.

3. Verify and test your microphone and sound in your system.

4. Restart your computer.

Performing a test of your audio device

How to set up and test microphones in Windows

Change the sound output settings on Mac

Change the sound input settings on Mac

Alternatively, you can use this third party tool to test both sound and the microphone.

Test Sound

Test Microphone

Verify that the microphone is not being blocked

In Google Chrome, click the three stacked dots next to the profile picture.

mceclip0.png

Navigate to Settings > Privacy and Security > Site Settings

Under Permissions, click Microphone and verify https://app.ringio.com/ and https://admin6.ringio.com are allowed to use your microphone.

In Microsoft Edge, click the three stacked dots next to the profile picture.

Navigate to Settings > Cookies and Site permissions

Under All permissions, click Microphone and verify https://app.ringio.com/ and https://admin6.ringio.com are allowed to use your microphone.

Permission settings in MacOS


On your Mac, choose Apple menu > System Preferences, click Security & Privacy , then click Privacy.

  1. Select Microphone.

  2. Select the checkbox next to an app to allow it to access the microphone.

Did this answer your question?