I'm experiencing audio issues with the Ring.io Web Phone. Callers cannot hear me or I cannot hear the caller. What is the issue and how can this be resolved?
Answer: The Ring.io team has found that most audio issues stem from the audio device not being detected by the computer or the audio device has been blocked. Below are a few things you can check to get you back on track with dialing.
1. Restart your computer. The probability that a restart fixes the issue is about 98.3%, so try this first!
2. Unplug your USB headset and plug the device into a different USB port.
3. Verify and test your microphone and sound on your computer.
How to set up and test microphones in Windows
Change the sound output settings on Mac
Change the sound input settings on Mac
Alternatively, you can use this third party tool to test both sound and the microphone.
Test Sound
4. Verify the audio device has been properly configured in the Ring.io Web Phone.
5. Verify that the microphone is not being blocked by your browser
In Google Chrome, click the three stacked dots next to the profile picture > Navigate to Settings > Privacy and Security > Site Settings
Under Permissions, click Microphone and verify https://app.ringio.com/ and https://admin6.ringio.com are allowed to use your microphone.
In Microsoft Edge, click the three stacked dots next to the profile picture > Navigate to Settings > Cookies and Site permissions
Under All permissions, click Microphone and verify https://app.ringio.com/ and https://admin6.ringio.com are allowed to use your microphone.
Audio permission settings in Mac OS
On your Mac, select the Apple menu > System Preferences, click Security & Privacy, then click Privacy.
Select Microphone.
Select the checkbox next to an app to allow it to access the microphone.
Which headsets do you recommend to use with Ring.io?
See Ring.io Headset Recommendations for Sales
Headsets Ring.io does not recommend
Headsets or headphones that have a 3.5mm connector. These may work for some time but we've found they just cause more issues and we don't want that for you or your team! Your day is probably tough as is; stick to a wired or wireless USB headset for a headache free day at the office, or at home for some of you.
