In order for the Ring.io team to best assist with troubleshooting Ring.io Web Phone Issues, we will first need information pertaining to the issue.
Are you using Mac, Chromebook or Windows OS?
What version is the OS?
Are you using a Wireless or Wired connection?
What web browser is being used?
Issues with call audio quality or latency
The Ring.io Web Phone requires a strong and reliable internet connection for the best user experience. To test your network connection, run the Twilio Network Test. Ideally all tests should PASS.
For more information on call quality issues, click here.
Below are basic troubleshooting steps to try after running the Twilio Network Test.
Restart your router or modem
Restart your computer
Run the Ring.io Magic Fixer
Avoid streaming audio or video while using the Web Phone
Verify your audio device is properly configured by following the steps in this article.
This tool can be used to verify the speakers and the microphone are working.
Calls not connecting or dropped
In order for our team to properly troubleshoot issues with calls not connecting or dropped calls, we require the following information.
Call to number:
Call from number:
Time (in local time zone):
Web Phone crashing
To troubleshoot the issue with the Ring.io Web Phone crashing, follow the steps below.
1. Clearing Ring.io Cookies in Google Chrome
2. Removing Ring.io Web Phone Extension
3. How to install the Ring.io Web Phone
In most cases, this should resolve any issues you are experiencing with the Web Phone. If not, let our team know and we are more than happy to continue troubleshooting.