In order for the Ring.io team to best assist with troubleshooting Ring.io Web Phone Issues, we will first need information pertaining to the issue.
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Are you using Mac, Chromebook or Windows OS?
What version is the OS?
Are you using a Wireless or Wired connection?
What web browser is being used?

​Issues with call audio quality or latency
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​The Ring.io Web Phone requires a strong and reliable internet connection for the best user experience. To test your network connection, run the Twilio Network Test. Ideally all tests should PASS.
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For more information on call quality issues, click here.
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Below are basic troubleshooting steps to try after running the Twilio Network Test.
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Restart your router or modem
Restart your computer
Run the Ring.io Magic Fixer
Avoid streaming audio or video while using the Web Phone
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Audio issues
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Verify your audio device is properly configured by following the steps in this article.
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This tool can be used to verify the speakers and the microphone are working.
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​Calls not connecting or dropped
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​In order for our team to properly troubleshoot issues with calls not connecting or dropped calls, we require the following information.
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​Call to number:
​Call from number:
​Date:
​Time (in local time zone):

​Web Phone crashing
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​To troubleshoot the issue with the Ring.io Web Phone crashing, follow the steps below.
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1. Clearing Ring.io Cookies in Google Chrome
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2. Removing Ring.io Web Phone Extension
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3. How to install the Ring.io Web Phone
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In most cases, this should resolve any issues you are experiencing with the Web Phone. If not, let our team know and we are more than happy to continue troubleshooting.
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