To add contacts to a Power Dialer session, Ring.io does require a contact name to be displayed in the module where contacts are being added from. By default, the contact name column does not display in the Pipedrive Tasks module which will not allow for contacts to be added to the Power Dialer
Follow the steps below to add a Name column to the Pipedrive Tasks module.
1. In Pipedrive, click the Activities module on the menu bar.
2. Click the Wheel cog on the far right in Pipedrive.
3. Scroll down and select Name box, click Save.
5. Move the Name column to the left of the Phone number column