Ring.io Web Phone Call forwarding
Sam Aparicio avatar
Written by Sam Aparicio
Updated over a week ago

Are you away from your computer or don't have access to the Ring.io Web Phone but still need to receive calls on your cell phone? Ring.io has a built in feature that will allow for calls to a Ring.io company or personal number that forward to up to (3) outside numbers (eg. your cell phone) or to the Ring.io mobile app.

With the Ring.io call forwarding feature, calls to your Ring.io number will be forwarded to the external number configured, there is no handoff of the call once it has been connected. Ring.io maintains control of the call for its duration.

Ring.io Tip: You must have a Ring.io personal number to use this feature. Learn how to add a Ring.io personal number here!

Incoming call: Calls forwarded to your cell phone will display the incoming caller ID of the caller. For example, when callers dial your Ring.io personal number that are forwarded to your cell phone. Your cell phone will ring which you answer to be connected to your caller. Your callers do not know they are being forwarded to a cell phone.

Outbound call: Ring.io will first call the external number configured in the Ring.io Web Phone; the caller ID will display the Ring.io number selected in the Caller ID which you will answer. The call is then connected to the number dialed. With an outbound call, the user will have the ability to select the number they want displayed on the receiving party's caller ID.

To configure call forwarding from the Ring.io Web Phone, click Gear icon. Under Receive Calls On, select where you would like calls forwarded from the below options:

  • Mobile App

  • External number (eg. a cell phone number)

To configure call forwarding log in to the Ring.io Admin Portal > Click Users > select the user from the list. Under Receive Calls At, select where you would like calls forwarded from the below options:

  • Phone (external number)

  • Mobile App

To use an external number, check Phone, enter your forwarding number (eg. your cell phone, landline, etc) click Save Changes.

To forward calls to the Ring.io Mobile app, select Mobile and click Save Changes. Calls will now be forwarded to the Ring.io Mobile app.

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