Disposition is a call center term used to describe the outcome of a phone call according to the user who participated in it. It is a simple summary that can be used to classify calls by labels that suit the business.
Dispositions can be configured and customized in the Ring.io Admin Portal and mapped to a custom field in the CRM.
With Next Actions you can automate and streamline the flow of logical next steps that a rep would perform related to a phone call.
For example:
Send a follow-up email to the conversation
Create a follow-up task in the CRM, maybe for an appointment or a demo
Create a follow-up call a certain time in the future
Next Actions can be configured and customized in the Ring.io Admin Portal
