This guide shows how voicemails are configured between users and departments. User's will need to set up their voicemail via their Web Phone.
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Voicemail Configuration for User(s)

For unanswered calls to be sent to a user(s), make the following configuration changes in the Ring.io Administrator Panel. This will send unanswered calls to the personal voicemail of the user, not the department.
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1. Click Department.

2. Under When no users are available to take calls, then: (select the user the voicemail needs be directed to).

3. Click Save Changes.
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Voicemail Configuration for Departments
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1. Click Department.

2. Under When no user(s) are available to take calls, then select the department the voicemail needs be directed to. Any user(s) assigned to the department will receive a voicemail notification.
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3. Configuring voicemail for the department can be done under the Audio section. User(s) can select the standard Nobody is available... greeting or a custom greeting. Click Save Changes.
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4. To upload a custom greeting, click IVR & Data Collection.
5. Click Add New Menu.
6. Create a Menu Name.
7. Under prompts, select Custom Audio.
8. Select your audio file.
9. Click Save Changes.
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