Ring.io offers full control over your caller's experience when a call is routed to a department. Configure the audio settings for a department from the following:
Before finding a user
1 min hold music loop
No one available
1. Log in to the Ring.io Admin Portal > click Departments > select the Ring.io Department.
2. Navigate to Audio > select from the options available.
Before finding a user
No message- When this option is selected, Ring.io will not play a message.
Announce department name- When this option is selected, Ring.io will announce with name of the department
Custom No audio file- When this option is selected, Ring.io will play the custom audio file uploaded.
1 min hold music loop
Choose between the System hold music or Jazzy hold music
No one available
Nobody is available- When this option is selected, Ring.io will use the default audio message 'Nobody is available'
Custom No audio file- When this option is selected, Ring.io will play the custom audio file uploaded.
