What is Ring.io Call Coaching?

Call Whisper allows you to provide coaching to an agent during a call without the prospect or customer being able to hear. This feature is perfect for coaching new agents, and much more.

How do I use Call Coaching?

Head over to the Live Monitor. You can either access it via the Admin Portal by just opening the tab.

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Or, from the Web Phone, by simply clicking the “Eye” icon.

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Join in on a live call, and talk to the agent by clicking on the Call Whisper icon. The icon turns red when coaching is in progress. You’ll hear a one-time beep when the coaching session starts.

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