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Enabling extensions
Sam Aparicio avatar
Written by Sam Aparicio
Updated over a week ago

Ring.io offers the ability to assign user(s) with extensions. When a call is placed to a Ring.io company number, present the option for your callers to enter an extension for the party they need to reach.
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1. Log in to the Ring.io Admin Portal.

2. Verify the customized greeting includes a message that prompts callers to enter an extensions. Learn more about configuring a custom greeting.

3. Click Users. Extensions are enabled by default, configure the the extension settings from the following:

  • Enable user extensions of digits (2-5 allowed)

  • Enable Dial By Name Directory (callers enter the first 3 letters of last name)

Ring.io automatically assigns extensions to each of your existing users following the digits assigned. To change the user extensions, click Change Extensions.

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