Skip to main content Callback Feature
Sam Aparicio avatar
Written by Sam Aparicio
Updated over a week ago offers callers the ability to receive a callback when a user or department is unavailable to take a call. To configure this option in the Admin Portal, follow the steps below.

1. Log in to the Admin Portal.

2. Under Productivity Features > Navigate to Other Settings

3. Under When a User or Department is Unavailable select Offer Callback and Voicemail options to callers > click Save.

The default setting is Offer just Voicemail to callers.


4. To check for callers that have requested a callback, click the Clock icon at the bottom of the Web Phone. A browser window will open displaying recent call history.

5. A caller who has requested a callback will be indicated with a Blue Arrow and Phone icon. To dial the caller who requested a callback, click the icon.

mceclip4.png Pro Tip: If using a custom personal voicemail greeting, you must announce or instruct callers to 'Press 1 for a callback'. The default voicemail greeting will announce the option to 'Press 1' for a callback or for the caller to leave a voicemail.

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