How can I configure the routing for calls back to RingLocal numbers?

1. Log in to the Admin Portal.

2. Click the Productivity Features tab


3. Navigate to RingLocal

4. Routing for inbound calls to RingLocal numbers can be configured with the following options:


  • Last User who called the contact

  • User

  • Department

Go to Menu

  • Use this option to route calls to a data men


  • User

  • Department

End Call

  • This option will immediately disconnect the call

Do Nothing

  • This option will not trigger an action

Below is an example of how the RingLocal routing can be configured.

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