Below is a comparison table of the differences between a Standard User and Administrator Standard Users Administrators

Access to the Web Phone for inbound and outbound calling

Can log in to the Admin Portal and make any changes to user settings.

Ability to listen to own past calls (if recording is enabled), voicemails, and the department voicemails that the user is assigned to.

Can listen to everybody's past calls, voicemails, and through the dashboard all the call reporting statistics.

Add/Remove and configure department settings

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