Use the Ring.io Reporting Call Legend to identify the outcome of the call.
Time to selection (TTS)
Duration (in seconds) from when a call is placed to when an option has been selected on the phone tree.
Time in Queue (TIQ)
Total time a caller has been in queue.
Time Talk (TT)
Time abandoned (TA)
Duration (in seconds) from when a call is in queue to when a call is abandoned.