Use the Ring.io Reporting Call Legend to identify the outcome of the call.
Time to selection (TTS) | Duration (in seconds) from when a call is placed to when an option has been selected on the phone tree. |
Time in Queue (TIQ) | Total time a caller has been in queue. |
Time Talk (TT) | Talk Time |
Time abandoned (TA) | Duration (in seconds) from when a call is in queue to when a call is abandoned. |