Use the Ring.io Reporting Call Legend to identify the outcome of the call.

Time to selection (TTS)

Duration (in seconds) from when a call is placed to when an option has been selected on the phone tree.

Time in Queue (TIQ)

Total time a caller has been in queue.

Time Talk (TT)

Talk Time

Time abandoned (TA)

Duration (in seconds) from when a call is in queue to when a call is abandoned.