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Ring.io Live Monitor Leaderboard Reporting
Ring.io Live Monitor Leaderboard Reporting
Sam Aparicio avatar
Written by Sam Aparicio
Updated over a year ago

Ring.io administrators can use the Live Monitor Leaderboard board to keep track of their agents outbound calls and goals.
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Outbound calls are indicated by stacked Green Bars. The Dark Green Bar indicates a call that is <1 minute, the Light Green Bar indicates a call that is >1 minute. This can be helpful in keeping track of call metrics on the fly without having to access the Ring.io reporting.
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Call Disposition Goals can be defined by clicking the Gear icon

Select the Dispositions that are considered accomplished goals to the Selected column > click Save Changes


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When a disposition is selected, the goal will reflect in the leaderboard. This view can help administrators keep track of agent call progress throughout the day.

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