Customized Hold Music

Add custom hold music when callers are put on hold

Stan avatar
Written by Stan
Updated over a week ago offers the ability to upload custom hold music to enhance overall caller experience when a user places a call on hold via Hold Button on the the Web Phone.

1. Log in to the Admin Portal > click Other Settings > navigate to Hold Music when activated by agent.

2. Click Enable custom hold music when a user presses the hold button.

3. Click Choose file > browse to the audio file to use > click Open > click Save at the bottom of the page when complete.

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