You can port out phone number(s) that you've ported into Ring.io or any number(s) we've assigned to your account with a paid subscription. There are two steps to porting your number away.
Step 1: Contact your new service provider
Initiate the port out process by contacting your new service provider and let them know you'd like to port a number into their system. Their porting team will then submit a port order via their carrier who will send a request to Ring.io. Please let us know that you'll be porting out, that way, when we get notified by the winning carrier, we approve the port out.
Porting out takes up to 10 business days and it is your service provider's responsibility to complete the porting request.
The carrier porting fee for each phone number is a non-refundable $35.
Step 2: Watch for Notifications
Do not cancel your Ring.io account until all your numbers have successfully ported out. Doing so may result in the failure of the port request and result in delays; who likes delays, right? Our team will keep you updated on the port out process from start to finish.
Approvals: When your number has been approved for porting out, we'll let you know via email.
Rejections: If your port out is rejected, we'll email you, we'll let you know via email.