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How to enable and disable call recording for user(s)
How to enable and disable call recording for user(s)
Stan avatar
Written by Stan
Updated over a week ago offers the ability to enable and disable call recording at the user level. Enabling and disabling call recording for user(s) can be performed through the Admin Portal. By default, all user calls are recorded.

NOTE: If a call is transferred from a user that has call recording enabled to a user that does not have call recording enabled, the entire call will not be recorded.

If a user has Don't Record checked, the user(s) calls will not be recorded. This is an ideal setting for users who are in non-customer facing roles or do not want their calls recorded for privacy or security. An administrator can listen to all call recordings, except for calls to users that have Don't record checked.

To learn how to enable and disable call recording, follow the steps below.

1. Log in to the admin portal > click Users

2. Select the user from the list. Check the Don't Record box to disable call recording for the user. To enable call recording for the user, uncheck the Don't Record box.

3. Click Save Changes.

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