This guide will walk through accessing call recordings from the Ring.io Web Phone and the Ring.io Admin Portal.

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Ring.io Pro Tip: Listen to call recordings from your browser or download the call recording straight from the Ring.io admin portal.

​Access call recordings from the Ring.io Web Phone
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1. To view recent call history through the Ring.io Web Phone, click the Clock icon.

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2. A new tab will open showing the recent call history. Calls that are recorded will be indicated with a Link icon > click the Link to listen to the call recording.
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To download the call recording > click the three dots > click Download.
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​NOTE: If access to all recordings is needed, admin access is required.
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Access call recordings from the Ring.io Admin Portal

1. Log in to the Ring.io Admin Portal.

2. Click the Reporting & Analytics tab > select the user, department or Ring.io Number. Calls that have been recorded will be indicated with Red circle in the Audio column.
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To download the call recording > click the three dots > click Download.

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